As with all microscopes, it is important to continue or to start a maintenance contract to enable the best optical performance from your instrument. We are able to cover the whole of the United Kingdom and are fully equipped for any job no matter how large or small. Major repairs and spare parts are all charged for separately and can be carried out on or off site. If you would like a quotation or any further assistance, please do not hesitate to Contact Us.
Work carried out includes:
- A full optical clean.
- A full framework clean.
- An inspection of the rack and pinion mechanism and adjustment where necessary.
- An inspection of the stage mechanism and adjustment where necessary.
- Removal of grease and debris and replaced with new.
- A full inspection of the assembled microscope with adjustments and re-alignments made where necessary.
- Any parts/mechanisms deemed by the engineer to be worn/faulty/defective or having an adverse effect on the performance of the instrument would be brought to the attention of the person(s) at point of contact.
- If required, a pre-calibrated (NPL) slide will be placed on the stage and using each individual
- objectives, a reading will be taken using the eyepiece graticule. A certificate of the results and thecalibration slide used will then be sent.
- Clean the work area and remove all tools
- Inform the customer of any modifications, repairs, issues whilst on site. If the customer is not available a summary will be sent via email
- Inform the main contact / user of any further training that is required before use of the instrument canbegin. This is usually agreed prior to installation and would involve a visit from the imaging or sales manager. Failure to comply with this recommendation, which subsequently results in damage to the instrument, will invalidate the warranty for that specific repair
- Offer advice in order to help the customer obtain the most from the instrument, including settings, basic maintenance and any new features
We are also equipped for general calibration needs. This could be as simple as an eyepiece graticule or large X / Y tables. For more information on this service, please Contact Us.
The single most common reason for calls to our technical support line is burned-out light bulbs, and this is the first thing you should check if your illumination system stops working. It is also a good idea to order one or two spare bulbs when purchasing your new microscope, as bulbs will eventually need replacing.
Having spare bulbs on hand prevents downtime waiting for a new bulb to arrive. If you are not sure what kind of bulb you need for your microscope, check out our Replacement Bulb page.
All our engineers are trained in house but occasionally attend training workshops from main manufacturers.
It is our policy that should you wish to cancel your servicing visit, we would require a minimum of 7 days notice. Failure to do this will result in a cancellation fee of £250 + vat